Frequently Asked Questions
Q.1. What areas do you deliver to?
A.Bounce N Around Rentals proudly serves Saint Cloud, Kissimmee, Orlando, Narcoossee, Lake Nona, and surrounding Central Florida communities.
We specialize in backyard parties, school events, church festivals, HOA celebrations, corporate events, and large community gatherings.
Our goal is to provide fast, reliable delivery anywhere in Osceola and Orange County.
Q.2. What is your refund and cancellation policy?
A.We understand that plans can change, and we always do our best to work with our customers.
✔ Full Refund:
If your event is canceled 7 days or more before your rental date, you will receive a 100% full refund, no questions asked.
✔ Raincheck (Credit):
If your event is canceled within 7 days of the rental date, we will issue a raincheck that can be used for up to a year with your name.
✔ After Delivery:
Once the equipment has been delivered, set up, or accepted on-site, we are unable to offer refunds or credits. This is because labor, transportation, and scheduling resources have already been committed to your event.
This policy helps us keep our calendar organized while still offering flexibility and fairness to all our customers.
Q.3. What makes Bounce N Around Rentals different from other companies?
A.With over 10 years of real experience in the inflatable and party rental industry, our team brings unmatched professionalism, safety, and customer care to every event. We deliver cleaner units, safer setups, on-time service, and a level of attention to detail that families, schools, churches, and businesses across Central Florida trust.
We also offer the best monthly deals and rotating promotions, giving you the greatest value for your party or event.
To make sure you’re getting the top savings available, we always recommend calling our office or checking our Facebook, Instagram, and TikTok for our latest offers.
Q.4. How long is the rental period?
A.Most rentals are all-day, and depending on availability, your inflatable may even be delivered the day before at no extra cost and picked up the day after your event at no additional charge. Our office will always coordinate with you ahead of time to confirm delivery and pickup windows so everything runs smoothly.
If your inflatable must be picked up the same day, there is a $100 upcharge. This covers keeping our staff on standby exclusively for your event and ensures we meet your requested pickup time.
For safety reasons, same-day pickups must be completed before dark.
We also offer a no-contact (touch-free) delivery option for added convenience. Many setups do not require anyone to be home, as long as:
✔ The setup area is accessible
✔ The invoice is paid online
✔ The rental agreement is signed electronically
This allows our team to deliver, set up, and secure your inflatable while you continue your day without interruption — providing a smooth, hassle-free rental experience from start to finish.
Q.5. What if no one is home during delivery? How will your team know where to set up?
A.In most cases, no one needs to be home for delivery. We offer a smooth, no-contact setup process that many of our customers prefer. You can:
✔ Send photos of the exact area where you’d like the inflatable placed
✔ Mark the ground with cones, tape, flags, chalk, or yard items
✔ Or simply trust our delivery experts to choose the safest and most suitable spot based on space, surface, and safety guidelines
Our team has over a decade of experience selecting the best placement for bounce houses, water slides, and obstacle courses.
Please note:
If no instructions are provided and the inflatable needs to be moved after setup, there will be a 50% relocation fee based on the unit total. This covers the additional labor, teardown, re-setup, and scheduling delays involved in repositioning equipment.
This system ensures a fast, efficient, and safe setup while keeping your rental experience hassle-free.
Q.6. Do you require a deposit? What payment methods do you accept?
A.Yes — a small deposit is required to secure your inflatable for your event day. The remaining balance must be paid before delivery.
We accept:
✔ All major credit and debit cards
✔ Cash (cash option is only allowed at delivery before setup)
✔ Zelle
✔ Cash App
✔ Apple Pay
Please note:
If cash is selected as your payment method but no one is present at delivery, the card on file will automatically be charged before setup is completed. This ensures timely delivery and keeps the schedule running smoothly.
Q.7. What is the technology fee?
A.Our technology fee helps us maintain a smooth experience for our customers:
– Secure online payments
– Automated reminders
– Real-time order tracking
– Booking software
– Customer support tools
This is NOT a “convenience fee” — it supports the systems that keep your experience fast, accurate, and secure.
Q.8. What surface can the inflatables be set up on?
A.We can safely set up inflatables on a variety of surfaces, including grass, turf, concrete, pavers, driveways, gyms, and event halls. As long as the area is level and accessible, our team can secure your inflatable properly.
Some surfaces require additional equipment such as heavy sandbags, water bags, tarps, or specialty anchoring, which may incur a setup fee. This ensures your inflatable is installed safely and meets all required safety standards.
Before delivery, our office will review your setup location and let you know if any additional fees apply.
Q.9. Do you clean and sanitize your inflatables?
A.Absolutely. Every inflatable is deep-cleaned, sanitized, and disinfected before each rental using commercial-grade products that meet health and safety guidelines.
We take cleanliness very seriously. If needed, our team will clean and sanitize the inflatable on-site before leaving your property, ensuring it is spotless, safe, and ready for your event — every time.
Q.10. Do you handle large events for schools, churches, and HOAs?
A.Yes! Our company has handled hundreds of large-scale events across Saint Cloud, Kissimmee, and Orlando.
We specialize in:
✔ Field days
✔ Festivals
✔ After-school programs
✔ Church events
✔ Corporate picnics
✔ Community celebrations
We offer multi-unit packages, generators, attendants, and full-event planning support.
Q.11. Why should I choose Bounce N Around Rentals?
A.Because you deserve a company that is experienced, reliable, insured, honest, and focused on giving you the best value.
We’ve spent over a decade earning the trust of Central Florida families — and we work every day to stay #1 in service, safety, and customer satisfaction.
Q.12. Do you service parks?
A.Yes, we do service public parks and recreational areas, but we kindly ask that you call our office first to confirm whether we service your specific park or location. Different parks have different rules, insurance requirements, and access guidelines, so we always verify before scheduling your rental.
Parks require:
✔ A park fee, which covers the additional insurance and also a minimum order is required.
✔ A generator for each inflatable is mandatory
You are welcome to provide your own generator as long as it meets the required wattage, or we can supply one for an additional charge.
We regularly service parks in Saint Cloud, Kissimmee, Orlando, Narcoossee, and surrounding Central Florida areas, and we’ll guide you through everything needed for a smooth, safe setup.
Q.13. Are we responsible if the inflatable gets torn or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our equipment. Over time, seams or high-traffic areas may show minor stress. If you notice anything during your rental, please contact us immediately so our team can address it.
However, if damage occurs due to misuse, negligence, or failure to follow safety rules (for example: leaving the blower running in high winds, improper use, or allowing unauthorized items inside the inflatable), you may be held responsible for the cost of repair or replacement. Replacement of an inflatable or blower can cost thousands of dollars, which is why we review safety rules with every customer and require signatures for acknowledgment.
Damage Waiver Option
For peace of mind, we offer a Damage Waiver for 10% of your total rental cost.
With this waiver, any accidental damage to our equipment during your rental period is fully covered, excluding:
❌ Intentional damage
❌ Theft
❌ Gross negligence
This optional protection helps you enjoy your event stress-free, knowing you’re covered from unexpected accidents.
Q.14. How far can my inflatable setup be installed from the power source?
A.We prefer to set up inflatables within 50 feet of a power outlet to ensure optimal performance and safety. We can extend the setup to a maximum of 100 feet, using our commercial-grade extension cords.
If the setup location is more than 100 feet from a power source, a generator becomes mandatory.
For safety and proper operation:
✔ Each blower must be plugged into its own 20-amp breaker
✔ Multiple blowers cannot share the same circuit
✔ Generators must meet the required wattage (we can provide one if needed)
This ensures your inflatable runs safely, maintains full air flow, and avoids tripped breakers or equipment damage during your event.